Virtual Help Centre – Library

The library launched its virtual help centre in April 2020 with the aim to manage and response to library users’ enquiries and needs efficiently and effectively. The service is available from Monday to Friday (8:30 a.m. – 6:00 p.m.). It is a ticketing system that allow users to raise a helpdesk request on the services that they wish to enquire about. This ticket will then get routed to the respective librarians who can help.

Follow the steps below to create a help desk request: 

  1. Login to APSPace.
  2. Choose Help Centre from the Collaboration & Information Resources tab.  You will be directed to the centralised Virtual Help Centre page. Select Library.

  1. You will be directed to a range of library services that you can choose to enquire about. A  ticket number will be assigned and notified via APU’s official email once you have submitted your request.
  2. You will be able to check and track the status of your request or add comments responding to your request. If required, a Microsoft Teams call can be arranged at a mutually convenient time between you and the librarian who has been assigned to your request.

You may refer to our Knowledgebase articles below to learn more about using the Virtual Help Centre.